Mera duplicate account block hua. Main kya kar sakta hun?

Duplicate accounts hamara policy ke against hain. Agar accidentally hua to legal@18gd.net par email karo aur situation explain karo. Ham case-by-case review karte hain.

LEGAL REFERENCE

18gd par qanun aur aapka account

Aapka account suraksha aur transparent operations hamara bunyad hain. Ham jahan local qanoon ijazat deta hai wahan Pakistan mein khel khelne ke liye qanuni framework maintain karte hain...

Account suraksha verificationLocal qanoon complianceTransparent withdrawal processData protection measures

Lobby dekho Read FAQ

Qanuni posture aur verification

18gd jahan supported ilaqon mein local qanoon ijazat deta hai wahan khel ke machines aur live tables operate karte hain. Account opening mein identity verification lazmi hai—aapka national ID ya passport accepted hota hai. JazzCash, Easypaisa, SadaPay aur Raast se deposits clear hone par aapka account fully active hota hai. Withdrawals ke liye aapko same payment method use karna padta hai jisse

deposit kiya tha. Ham 48-72 ghante mein withdrawal verify aur process karte hain. Aapke financial data encryption through hamara secure gateway chalti hai. Agar kisi ilaqe mein local regulation net nahi karte to ham us region mein service nahi dete.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

SUPPORT CHANNELS

Qanuni sawalon ke liye rabta kijiye

COMPLIANCE FOUNDATION

Qanun aur transparency ke zariye trust banaya

Identity Verification

Har naya account mein CNIC ya passport check hota hai. Duplicate accounts aur fraud se bachne ke liye ye step lazmi hai aur hamara qanuni duty hai.

Payment Encryption

JazzCash, Easypaisa, SadaPay aur Raast se sab transactions SSL encryption se protected hote hain. Aapka banking details hamara systems mein store nahi hote.

Withdrawal Confirmation

Har withdrawal request ke baad SMS aur email confirmation jati hai. Aap apne transaction history mein real-time status dekh sakte ho.

Account Hold Transparency

Agar aapka account hold ho jaaye to ham email se specific reason batate hain aur resolution timeline dete hain.

Data Retention Policy

Account close hone ke baad aapka personal data hamara servers par 3 saal tak stored rahta hai taake legal queries handle kar saken.

Dispute Resolution

Payment conflict ho to aap hamara dispute form fill kar sakte ho. Ham banking partner ke saath 7 din mein settle karate hain.

Hamara qanuni nizam Pakistan regions mein consistent

Supported Regions

Punjab, Sindh, Khyber Pakhtunkhwa aur Balochistan ke supported ilaqon mein 18gd legal taur par operate karta hai.

Account Age Requirement

Har account holder ka age 21+ hona zaruri hai. Aapko registration ke waqt ye declaration karna padta hai.

Single Account Policy

Ek person ka sirf ek account valid hota hai. Duplicate accounts permanent ban ke liye flag hote hain.

Withdrawal Limits

Monthly withdrawal limit per account 500,000 PKR tak set hai. High-volume players ke liye request-based increase available hai.

Tax Compliance

18gd aapke winnings par local tax law follow karta hai aur required reports file karta hai.

Account Closure

Aap kisi bhi waqt apne account ko permanently close kar sakte ho. Close hone se 30 din pehle balance withdraw karna padta hai.

Third-Party Access

Hamari policy mein third parties ko aapke account details nahi diye jate. Sirf authorized banking partners ko transaction data access hota hai.

18gd par aapka account kaise manage hota hai

Secure Login

Two-factor authentication available hai. Email code ya SMS OTP se extra layer of protection milti hai jab aap login karte ho.

Transaction History

Aapke sab deposits, withdrawals aur game rounds ka detailed record account mein rehta hai. CSV download kar sakte ho.

Balance Display

Real-time balance update hota hai. Har deposit aur withdrawal turant reflect hota hai aapke wallet mein.

Verification Status

Account settings mein aap dekh sakte ho ke aapka CNIC verification, address proof aur banking details kya status mein hain.

Dispute Filing

Agar koi transaction galat ho gaya ya unauthorized activity dekho to settings se formal dispute open kar sakte ho.

Legal Documents

Account statements, verification letters aur tax certificates aapke account portal se download kar sakte ho.

Qanuni sawalon ke jawab

CNIC front aur back ki clear photo, aur aapka address proof (utility bill ya bank statement). Account opening ke baad 24 ghante mein upload karna padta hai verification mein pass hone ke liye.

Nahi. 18gd sirf jahan local qanoon ijazat deta hai wahan supported regions mein available hai. Agar aap Pakistan se bahar login karte ho to account temporarily locked ho jaata hai.

Minimum withdrawal 1,000 PKR hai aur maximum monthly limit 500,000 PKR per account. Special requests ko ham manually review karte hain.

Live chat mein ticket open kar do aur aapka transaction ID dedo. Ham banking partner se immediately follow-up karte hain aur status update dete hain.

Duplicate accounts hamara policy ke against hain. Agar accidentally hua to [email protected] par email karo aur situation explain karo. Ham case-by-case review karte hain.

Close karne se pehle aapko balance withdraw karna padta hai. Close hone ke baad aapka account permanent inactive ho jata hai aur re-open nahi ho sakta.

Turant apne account mein login kar kar settings > Report Security Issue click karo aur details dedo. Hamara team 2 ghante mein investigate karega aur aapko update dega.